Inside Sales/Customer Service Rep

Company: ANCRA INTERNATIONAL, LLC
Location: Azusa
Posted on: March 13, 2023

Job Description:

Key Responsibilities and Priorities:

• Develop and maintain customer relationships of trust at all levels of the customer organization through open and interactive communication
• Provide information about products and services
• Generate sales leads
• Manage large amounts of incoming calls
• Respond to request for quotes and provide lead times
• Take orders, calculate charges, and process billing as necessary
• Open new customer accounts
• Review or make changes to customer accounts
• Listen to customers' questions and concerns, and provide answers or responses
• Handle returns and complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Review and select standard responses for answers or solutions
• Record details of customer contacts and actions taken
• Refer customers to supervisors or more experienced employees when needed
• Identify and assess customers' needs to achieve satisfaction
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers Position Consults with:
  • Sales and Marketing Department Team and Upper Management-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- --Experience, Skills, and Abilities Required:
    • Excellent verbal and written communication skills
    • Customer/Client Focus
    • Problem Solving/Analysis
    • Results Driven
    • Proven customer support experience or experience as a client service representative
    • Track record of achieving quotas
    • Strong phone contact handling skills and active listening
    • Familiarity with CRM systems and practices
    • Customer orientation and ability to adapt/respond to different types of characters
    • Ability to multi-task, prioritize, and manage time effectively Years of Experience Required: --Minimum 5 years of experience in the field-------------------------------------------------------------------------------------------------------- --Education Requirements: High School Diploma, preferably an Associate's Degree-------------------------------------------------------------------------------------- Working Conditions/Travel Requirements: Office environment-------------------------------- Disclaimer:-- Job responsibilities and requirements can change at any time.

Keywords: ANCRA INTERNATIONAL, LLC, Azusa , Inside Sales/Customer Service Rep, Sales , Azusa, California