Customer Service Representative

Company: PATH ARC
Location: Azusa
Posted on: May 14, 2022

Job Description:

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer's problem. Must be willing to listen, learn, and resolve any customer inquiry.

Customer Service Job Duties And Responsibilities

• Excellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
• Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
• Ability to learn and follow all customer service procedures and policies
• Strive to meet and go above personal and team target goals
• Record, organize and file customer interactions and account changes
• Able to up-sell if needed
• Able to schedule call back and appoints to resolve customer needs
  
  Customer Service Job Requirements And Qualifications
  
  • Previous experience in customer support, client services, sales, or a related field
  • Excellent at communicating over the phone and other communication platforms
  • Basic computer skills and experience
  • Able to multitask
  • Excellent time management and prioritization skills
  • Ability to listen actively, relay information, and answer questions and/or concerns.
  • Customer-focused for positive customer experience and resolution
    
    Benefits
    
    • Health Insurance (dental and vision included)
    • Excellent retirement plan
    • Tremendous upward mobility into other positions and management
    • Flexible hours
    • Remote Position(s) available (work from home)
      
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Keywords: PATH ARC, Azusa , Customer Service Representative, Sales , Azusa, California