CAPS Credit Administrator [REMOTE]
Company: Southern California Edison
Posted on: November 20, 2022
**Join the Clean Energy Revolution**
Become a **CAPS Credit Administrator** at Southern California
Edison (SCE) and build a better tomorrow. In this job you will be
responsible for evaluating and resolving customer inquiries, issues
and problems, ensuring appropriate action is taken to the
satisfaction of the customer, company, and/or CPUC in compliance
with policies, procedures, tariff rules and rates. You will monitor
the collection and credit risk activity of accounts, primarily
commercial and industrial. You will lead efforts to collect past
due monies from customers, working from spreadsheets, databases,
and worklists, attempting to obtain payment in full to SCE. You
will review approximately 30k accounts representing $25M in revenue
As a **Credit Administrator** , you will help power our planet,
reduce carbon emissions, and create cleaner air for everyone. Are
you ready to take on the challenge to help us build the future?
**A day in the life - Get ready to think big, work smart and shine
+ Serve as a primary contact for commercial customers with past due
balances > $10,000 or residential customers with past due
balances > $3,000 and/or customers profiled to a credit
administrator based on past payment history.
+ Analyze customer billing period, amount billed, and amount
+ Create spreadsheet or other documentation to present to customer
as evidence of money owed.
+ Negotiate with customer, controller, or officers to set payment
arrangements or payment extensions on rebills, deposits, or
outstanding balances. This may include in-person or virtual
negotiations, following COVID protocol.
+ Responsible for staying current on credit and collection laws,
rules and tariffs. Ensure all practices and procedures are
changed/updated to comply with new laws, changes in existing laws,
and any Order Instituting Rulemaking (OIR). Provide guidance and
ensures internal partners are aware and in compliance when dealing
+ Provide guidance and functional direction to Contact Call Center
(CCC) and Revenue Services Organization (RSO) Employees, Business
Customer Division (BCD), Meter Services Organization (MSO) and
other internal partners regarding collection/credit risk and
payment arrangement negotiations.
+ Performs other duties and responsibilities as assigned.
+ Five or more years of experience in a credit, collections, or
customer service environment.
+ At least 6 months of experience in a collection environment.
+ Proficient in Microsoft Office applications, such as Outlook,
Word, Excel, PowerPoint, and Teams.
+ Utility collections experience.
+ Knowledge of policies, procedures, rules and tariffs, especially
as applied to Commercial and Industrial customers.
+ Experience with SAP or similar enterprise wide system.
+ Experience interfacing with internal and external clients.
+ Excellent interpersonal and communication skills.
+ Experience analyzing data and presenting recommendations based on
+ Experience identifying issues and resolutions, decision making,
and results delivery.
+ Strong ethics, influence and negotiation skills.
+ Engage in continuous learning.
**You should know ...**
+ **Work Mode:** The position's work mode is **remote** . Employee
is able to work primarily at home or remote however, the employee
may be expected to come to an SCE facility on occasion. Unless
otherwise noted, employees are required to reside in the state of
California. Hiring organizations can add further requirements
related to specific jobs. Further details of this work mode will be
discussed at the interview stage.
+ Visit our Candidate Resources page
get important information related to benefits/perks, testing,
candidate tips, hiring process, and more!
+ This position requires testing and applicants who are identified
to continue through the selection process will be invited to test
via email. ?Please access our?Information Guides
?to reference test(s): Edison Individual Contributor Workstyles
(Test 8203). ?Candidates who have previously passed this
assessment, in some cases, may not need to retest again for this
**About Southern California Edison**
The people at SCE don't just keep the lights on. Our mission is so
much bigger. We're fueling the kind of innovation that's changing
an entire industry, and quite possibly the planet. Join us and
create a future with cleaner energy, while providing our customers
with the safety and reliability they demand. At SCE, you'll have a
chance to grow personally and professionally, making a real impact
in Southern California and around the world.
At SCE, we celebrate our differences. We are a proud Equal
Opportunity Employer and will not discriminate based on race,
color, religion, sex, sexual orientation, gender identity, national
origin, age, disability, protected veteran status or any other
We are committed to ensuring that individuals with disabilities are
provided reasonable accommodation to participate in the job
application or interview process, to perform essential job
functions, and to receive other benefits and privileges of
employment. Please contact us to request accommodations at (833)
Keywords: Southern California Edison, Azusa , CAPS Credit Administrator [REMOTE], Other , Azusa, California
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