Specialist, Key Accounts [HYBRID]
Company: Southern California Edison
Location: Azusa
Posted on: June 18, 2022
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Job Description:
**Job Description****Join the Clean Energy Revolution**Become a
**Specialist, Key Accounts** at Southern California Edison (SCE)
and build a better tomorrow. In this job, you will be working in
the Government and Institutions Management team to achieve Clean
Pathway program goals and objectives. The Specialist routinely
interacts with customers at the direction of the Federal and/or
State Key Accounts Senior Advisors to assess their business needs
and requirements, and identifies company products, services, and/or
innovative solutions to address their needs.As a **Specialist** ,
your work will help power our planet, reduce carbon emissions and
create cleaner air for everyone. Are you ready to take on the
challenge to help us build the future?**A day in the life - Get
ready to think big, work smart and shine bright!**+ Establish and
maintain business relationships with Federal and State key accounts
through mostly telephone-based interactions, often routine in
nature, at mid and operating levels of the customers organization.+
Proactively assist with implementing operational solutions to
routine customer related requests, sometimes of a political or
sensitive nature and without an established precedent.+ Assess when
to personally resolve or direct work of internal resources for
issue resolution across organization units and be accountable for
outcomes and deliverables.+ Maintain routine internal contact with
Central Support staff, internal SCE resources and with direct
manager to provide updates on Federal and State customers and
discuss market factors and customer interactions.+ Maintain
up-to-date records involving customer interactions, issuance of
tickets and other means of work assignments, including customer
profiles and other account management reporting
activities.**Qualifications****The essentials**+ Three (3) or more
years of experience with customer engagement, customer service,
sales and/or business development.+ Proficiency with Microsoft
Office Suites.**The preferred**+ Bachelors degree or higher.+
Experience with SAP or similar enterprise-wide system.+ Experience
developing and implementing sales plans, presenting ideas and
information to large groups and/or difficult or sophisticated
internal/external audiences, and influencing decision makers.+
Experience with non-residential customers, ideally federal and
state customers.+ Working knowledge of Energy Efficiency, Demand
Response, and/or Electrification related programs.+ Ability to
integrate work and collaborate across relevant areas, resolve
customer issues to enhance customer satisfaction and productivity,
and possess good judgment and decisions making skills to prioritize
work, and manage information.**You should know **+ **Work Mode:**
When a return-to-office date has been determined, this positions
work mode is **hybrid** . The employee will report to an SCE
facility for a set number of days with the option to work remotely
on the remaining days. Unless otherwise noted, employees are
required to reside in the state of California. Further details of
this work mode will be discussed at the interview stage.+ Visit our
Candidate Resources page
(https://www.edisoncareers.com/page/show/Candidate-Resources) to
get important information related to benefits/perks, testing,
candidate tips, hiring process, and more!+ Other offices include
Westminster, Ventura, Tulare, Rancho Cucamonga, and
Redland.**Testing**+ This position requires testing and applicants
who are identified to continue through the selection process will
be invited to test via email. Please access our Information Guides
(https://www.edisoncareers.com/page/show/SCE-Pre-Employment-Study-guides)
, to reference Edison Individual Contributor Workstyles test 8203.
Candidates who have previously passed these assessment(s), in some
cases, may not need to retest again for this position.**About
Southern California Edison**The people at SCE don't just keep the
lights on. Our mission is so much bigger. Were fueling the kind of
innovation thats changing an entire industry, and quite possibly
the planet. Join us and create a future with cleaner energy, while
providing our customers with the safety and reliability they
demand. At SCE, youll have a chance to grow personally and
professionally, making a real impact in Southern California and
around the world.At SCE, we celebrate our differences. We are a
proud Equal Opportunity Employer and will not discriminate based on
race, color, religion, sex, sexual orientation, gender identity,
national origin, age, disability, protected veteran status or any
other protected status.We are committed to ensuring that
individuals with disabilities are provided reasonable accommodation
to participate in the job application or interview process, to
perform essential job functions, and to receive other benefits and
privileges of employment. Please contact us to request
accommodations at (833) 343-0727.#LI-LH1
Keywords: Southern California Edison, Azusa , Specialist, Key Accounts [HYBRID], Other , Azusa, California
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