Specialist, Key Accounts [HYBRID]

Company: Southern California Edison
Location: Azusa
Posted on: June 18, 2022

Job Description:

**Job Description****Join the Clean Energy Revolution**Become a **Specialist, Key Accounts** at Southern California Edison (SCE) and build a better tomorrow. In this job, you will be working in the Government and Institutions Management team to achieve Clean Pathway program goals and objectives. The Specialist routinely interacts with customers at the direction of the Federal and/or State Key Accounts Senior Advisors to assess their business needs and requirements, and identifies company products, services, and/or innovative solutions to address their needs.As a **Specialist** , your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?**A day in the life - Get ready to think big, work smart and shine bright!**+ Establish and maintain business relationships with Federal and State key accounts through mostly telephone-based interactions, often routine in nature, at mid and operating levels of the customers organization.+ Proactively assist with implementing operational solutions to routine customer related requests, sometimes of a political or sensitive nature and without an established precedent.+ Assess when to personally resolve or direct work of internal resources for issue resolution across organization units and be accountable for outcomes and deliverables.+ Maintain routine internal contact with Central Support staff, internal SCE resources and with direct manager to provide updates on Federal and State customers and discuss market factors and customer interactions.+ Maintain up-to-date records involving customer interactions, issuance of tickets and other means of work assignments, including customer profiles and other account management reporting activities.**Qualifications****The essentials**+ Three (3) or more years of experience with customer engagement, customer service, sales and/or business development.+ Proficiency with Microsoft Office Suites.**The preferred**+ Bachelors degree or higher.+ Experience with SAP or similar enterprise-wide system.+ Experience developing and implementing sales plans, presenting ideas and information to large groups and/or difficult or sophisticated internal/external audiences, and influencing decision makers.+ Experience with non-residential customers, ideally federal and state customers.+ Working knowledge of Energy Efficiency, Demand Response, and/or Electrification related programs.+ Ability to integrate work and collaborate across relevant areas, resolve customer issues to enhance customer satisfaction and productivity, and possess good judgment and decisions making skills to prioritize work, and manage information.**You should know **+ **Work Mode:** When a return-to-office date has been determined, this positions work mode is **hybrid** . The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days. Unless otherwise noted, employees are required to reside in the state of California. Further details of this work mode will be discussed at the interview stage.+ Visit our Candidate Resources page (https://www.edisoncareers.com/page/show/Candidate-Resources) to get important information related to benefits/perks, testing, candidate tips, hiring process, and more!+ Other offices include Westminster, Ventura, Tulare, Rancho Cucamonga, and Redland.**Testing**+ This position requires testing and applicants who are identified to continue through the selection process will be invited to test via email. Please access our Information Guides (https://www.edisoncareers.com/page/show/SCE-Pre-Employment-Study-guides) , to reference Edison Individual Contributor Workstyles test 8203. Candidates who have previously passed these assessment(s), in some cases, may not need to retest again for this position.**About Southern California Edison**The people at SCE don't just keep the lights on. Our mission is so much bigger. Were fueling the kind of innovation thats changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, youll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.At SCE, we celebrate our differences. We are a proud Equal Opportunity Employer and will not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected status.We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at (833) 343-0727.#LI-LH1

Keywords: Southern California Edison, Azusa , Specialist, Key Accounts [HYBRID], Other , Azusa, California