About City of Hope
City of Hope, an innovative biomedical research, treatment and
educational institution with over 6000 employees, is dedicated to
the prevention and cure of cancer and other life-threatening
diseases and guided by a compassionate, patient-centered
Founded in 1913 and headquartered in Duarte, California, City of
Hope is a remarkable non-profit institution, where compassion and
advanced care go hand-in-hand with excellence in clinical and
scientific research. City of Hope is a National Cancer Institute
designated Comprehensive Cancer Center and a founding member of the
National Comprehensive Cancer Network, an alliance of the nation's
leading cancer centers that develops and institutes standards of
care for cancer treatment.
Prepares patients to see physician, facilitates lab tests and
other physician orders as needed. Assists the Clinical Director
with clinical duties and procedures as directed. Assists front
office with checking in and checking out patients. Collects Co-
payments and Verify insurance. Complete all physician orders,
schedule all test and diagnostic studies ordered. Obtain
authorizations as needed and link authorizations to visits, tests
or procedures. Verify any changes to patient demographics, update
insurances at each visit.
Key Responsibilities include:
+ Greets patients and escorts them from the waiting room to exam
rooms; prepares patients for exam or treatment.
+ Prepares exam and treatment rooms with necessary instruments
prior to patient appointment.
+ Assists physicians in preparing for examinations and minor
+ Performs basic nursing procedures including thermal
applications, non-sterile soaks and applications of simple
dressing, perineal care and urine test.
+ Obtains and documents patient vital signs in EMR, including
temperature, blood pressure, height/weight, respiration and
+ Obtains and documents patient's favorite pharmacy, smoking
history, allergies, current medication list and/or reconciles the
current medication list.
+ Prior to patient appointment assures all reports and other
medical information are current in EMR.
+ Maintains a safe, comfortable and therapeutic environment for
the patient and their families.
+ Pre-certifies surgical and other procedures, if
+ Enters verbal and written orders into EMR at the time order is
received from a qualified provider (MD, DO, NP, PA).
+ Answers M.A. phones, takes messages, enters messages in EMR
and returns phone calls on same day.
+ Schedules tests and off-site procedures when necessary.
+ Prepares and maintains supplies and equipment for treatments,
+ Disposes of contaminated items according to OSHA
+ Handles laboratory specimens according to OSHA and CLIA
+ Transmits patient education when appropriate through the use
of preprinted education materials, links, etc.
+ Replenishes supplies, stocks and cleans exam room daily.
+ Takes medical stock inventory and communicates supply shortage
to Clinical Director.
+ Maintais company code of conduct and patient confidentiality
as regulated by HIPPA.
+ Attends annual CPR, OSHA and CLIA training programs as
+ Attends all staff meetings.
Basic education, experience and skills required for
+ High school diploma.
+ Training in specialty specific assisting a plus
+ One-year experience in primary care clinical assisting
+ Experience performing lab test and processing lab and
diagnostic study orders.
+ Experience with Electronic Medical Records (EMR)
+ Certified Medical Assistant, current/valid CPR
+ This position is represented by a collective bargaining
City of Hope is committed to creating a diverse environment and
is proud to be an equal opportunity employer. All qualified
applicants will receive consideration for employment without regard
to race, religion, color, national origin, sex, sexual orientation,
gender identity, age, status as a protected veteran, or status as a
qualified individual with disability.