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Customer Service Rep / Bike Tech Rep

Company: Ferla Technology
Location: Azusa
Posted on: November 17, 2022

Job Description:

Job Summary: The Ferla Bike Tech Rep is responsible for working with Customers and the Sales Team in order to answer technical questions related to Ferla Bikes Products. This position is also responsible for processing warranty claims and after-sales service-related orders.If you're inspired by the passion to do something meaningful that changes lives, Ferla Bikes is the place for you. We are pioneers in mobile vending business solutions: we help young entrepreneurs achieve their dreams of commercial success. Our collective mission is to support for small businesses while reducing our environmental and climate impact.Joining Ferla Bikes means you can make a quantifiable impact on individual lives.Together, let's make the world a better place! Job Responsibilities: Key contact for all E-bike related support, technical questions, and after-sales requests. Handles all phone calls from consumers - B2B customers and Account Executives for warranty and technical issues in a timely fashion Uses available inventory (parts) to resolve warranty and after-sales service issues Returns all e-mails and voicemails in a timely fashion Reports quality issues to the factory via the Quality Improvement Request process - follows up with factories/manager as needed Assists with processing warranties. Submits and approves credits as needed Handles warranty returns - inspection and response Assists with reworks and recalls as needed Follow all S.O.P.'s for the department Abide by all company policies and values including coaching employees on how to use these in daily operations Job Qualifications: High technical knowledge of bicycles, particularly in the E-bike category High technical knowledge of Electrical components such freezers, batteries, etc Strong customer service and administrative skills are essential High level computer skills and familiarity with popular application software High level of organizational skills, attention to detail, and a strong work ethic Ability to problem solve and work independently Calm demeanor and positive attitude in the face of challenging situations and conversations Good oral and written communication skills 3 + years bicycle industry experience preferred Outdoor lifestyle interests preferred Full time, non-exempt position This position is based out of our corporate office in Azusa, CA.This position offers $18.00 to $20.00 per hour based on background and experience.Ferla Bikes is the current leader in designing and manufacturing commercial tricycles and cargo bikes. Our mission is to create quality and innovative vending solutions.We build products we love and work to delight our customers. We value our people just as much as we love our customers. We value new ideas, your voice will be heard and feedback use to improve how we do our work. We inspire each-other with our positive energy in a serious yet informal work environment. We have achieved our own dream at Ferla Bikes: we are changing the reality of Street Vending Business and the way people think about "Starting the Business". Our Revolutionary & Innovative Mobile Electric Coffee Bikes, Food Carts, Cold Brew Bikes, Ice-Cream Bikes, and more, are the perfect solutions for independent entrepreneurs and (much) larger corporate clients.Most recently, Ferla Family has set its sights on helping a new type of rider the family. Building off our commercial bikes' affordability, sustainability, and adventurous excitement, Ferla Family Bikes is here to make the world a cleaner, active, and fun place for children and their parents to get around.Job Type: Full-timePay: $18.00 - $20.00 per hourSchedule: 8 hour shiftAbility to commute/relocate: Azusa, CA 91702: Reliably commute or planning to relocate before starting work (Required)Work Location: One location

Keywords: Ferla Technology, Azusa , Customer Service Rep / Bike Tech Rep, Hospitality & Tourism , Azusa, California

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