Message Center RN
Company: SAC Health
Location: San Bernardino
Posted on: February 14, 2026
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Job Description:
Job Description Job Description Who We Are: SAC Health empowers
our patients and their families to live vibrant and healthy lives
through culturally responsive, exceptional care. Patient-centered,
whole-person care. Our unique, full scope, team-based approach is
what makes SAC Health the provider of choice for patients. Top-Tier
Patient Satisfaction Scores | Largest Teaching Health Center FQHC |
11 Locations offering 44 Specialties | NCQA Patient-Centered
Medical Home Level 3 Certified Multi-Site Approved for NHSC & NCLRP
loan forgiveness programs - NHSC/Nurse Corps/Pediatric Specialty |
HPSA Scores: Primary: 17 | Dental: 25 | Mental: 20 What We Are
Looking For The Message Center, RN works under the supervision of
the Supervisor, Message Center RN and Manager, Message Center RN.
Integrates RN nursing processes (assessment, planning,
implementation, and evaluation) to provide services and continuity
of care for the patient in the Nurse Message Center. Utilizes
knowledge of basic nursing principles, practices, and ethics to
perform duties within the RN Scope of Practice. Interfaces with
staff and clinicians to assure message center efficiency and
maximum productivity. Collaborates with message center personnel,
ensuring productivity while emphasizing completeness and concern
for the patient. Schedule : 4 days per week, 10 hours per day, Tues
- Fri 7:00am - 5:30 pm | Location : Brier Clinic, San Bernardino,
CA ESSENTIAL FUNCTIONS AND DELIVERABLES Effectively utilizes RN
scope of practice as it pertains to message center job functions,
this can include handling call queues, triage, in-basket
management, and providing patient education to patients and
families. Completes medication refill orders based on provider
standing orders. Collaborates with message center staff on a
day-to-day basis ensuring job tasks are performed and completed in
a productive, high-quality manner, and in accordance with
established departmental procedures and standards. Plans,
implements, and evaluates care and education for the patients,
families and other health professionals about specific illnesses.
Functions as a resource person and provides expertise to clinic and
message center staff, physicians, patients, and other departments
regarding medical and nursing issues. Documents in the EMR
according to established policy. Processes necessary charting and
paperwork, while maintaining patient confidentiality. Actively
works on the development of evaluation of standards of care.
Maintains ongoing knowledge and understanding of current insurance
information and regulations affecting the patient and family (i.e.,
CCS and other payers). Instructs and/or schedules patients
regarding tests/ procedures ordered by a physician; assists with
authorization; notifies the patient/parent of test results after
physician review. Obtains records and radiology/lab studies for new
and established patients. Provides high-quality care by adhering to
departmental procedures and standards of care. Uses and recommends
new methods or processes within his/her practice that improve
quality, efficiency, and effectiveness. Assist with
writing/updating guidelines and procedures within the department.
Coordinates and actively participates in the cross-training of
other team members. Ability to collaborate, teach, support, and
function in a teaching organization that builds, coaches, and
embraces interns, students, and residency programs. Other duties as
listed in the official job description. QUALIFICATIONS: Education:
Associate of Science Degree in Nursing required. Bachelor of
Science in Nursing (BSN) preferred. Licensure/Certification: Active
and unrestricted California Registered Nurse license required;
current Basic Life Support (BLS) certification required (must be
American Heart Association or Red Cross accredited program). As a
requirement of this position, you must receive EPIC certification
for the module you have been hired into. Experience: 2 years of
experience as a Registered Nurse is required. Experience in an
outpatient setting is preferred. Essential Technical/Motor Skills:
Computer competency; able to read; write legibly; speak in English
with professional quality; use computer, printer, and software
programs necessary to the position. Interpersonal Skills: Exhibit
strong interpersonal abilities to communicate effectively and
collaborate with patients, families, healthcare professionals, and
interdisciplinary teams. This entails active listening, empathy,
cultural sensitivity, and the capacity to build rapport and trust
across diverse healthcare environments. Essential Mental Abilities:
Possess critical mental faculties to analyze complex medical
situations, make informed decisions, and adapt to evolving patient
needs. This includes strong problem-solving skills, attention to
detail, and the ability to prioritize tasks efficiently in a
fast-paced healthcare environment. Work Eligibility: Must be
legally authorized to work in the United States on a full-time
basis. Must not now or in the future require sponsorship for
employment visas. EEO : SAC Health is committed to fostering a
diverse, equitable and inclusive work environment and is committed
to being an equal opportunity employer. All qualified applicants
will receive consideration for employment without regard to race,
color, religion, gender, gender identity or expression, sexual
orientation, national origin, genetics, disability, age, or veteran
status. Full Benefits Package! Industry Leading PTO Accrual
(accrued per pay period) | Sick Leave | Paid Holidays | Paid Jury
Duty, Bereavement | SAC Health Covers approximately 85% of Team
Member health premium costs (may vary w/benefit plan selection) |
Retirement - up to 8% employer contribution | Continuing Education
and Learning Benefits | Annual Mission Trip and much more! Learn
More About the Work We Do: SAC Health's Mission: SAC Health's
mission is to reflect the healing ministry & love of Jesus Christ
through healthcare, education & partnerships that empower our
communities to flourish. SAC Health's Core Values: Quality
Healthcare - Teamwork - Wholeness -Integrity - Compassion -
Excellence - Humble Service - Respect
Keywords: SAC Health, Azusa , Message Center RN, Healthcare , San Bernardino, California
