Customer Service And Claims Agent
Company: TEKsystems
Location: Torrance
Posted on: January 23, 2026
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Job Description:
Job Description Job Description Description Automotive
Representatives, are responsible for assisting customers and
dealers with inquires, account status and problem resolution. Good
telephone skills, customer orientation, interpersonal skills,
communication and planning and organizing are key in this position.
Must be flexible and a team player as agents work together to
assist customers. Daily Tasks: • Answer customer questions and
resolve problems with balance quality and efficiency. • Process
correspondence and contract cancelation in an accurate timely
manner. • Claims Services Agents are responsible for assisting
dealers and customers with Vehicle Service Contract (VSC) repair
and maintenance claims. • Will handle minimum of 35 phone calls per
day • Ability to multitask and document data in a timely manner •
Agent answers high volume of incoming calls and can efficiently
respond to questions about coverage, exclusions, policy and
procedures. • Agent is responsible for managing complex claims of a
high dollar amount. • Must be flexible and a team player. • Perform
miscellaneous office tasks: team assignments rotate monthly.
Required Skills: • Experience with customer service, problem
resolution and experience in financial institution preferred. •
Ability to multitask using different computer systems as needed. •
Attention to detail and open to coaching • Position does require
understanding of vehicle operations and warranty claims. • Agent
would be responsible for working with dealers and in some cases
independent inspection company to determine vehicle service
contract coverage. • Ability to gather and analyze data to make
complex decisions involving vehicle repairs. • Listen and
communicate in a clear and respectful manner and attention to
detail and open to coaching Skills Customer Service, Automotive,
technical skills, Computer Savvy Additional Skills & Qualifications
Position does require understanding of vehicle operations and
warranty claims. -Agent would be responsible for working with
dealers and in some cases independent inspection company to
determine vehicle service contract coverage. -Ability to gather and
analyze data to make complex decisions involving vehicle repairs.
-Listen and communicate in a clear and respectful manner and
attention to detail and open to coaching Experience Level
Intermediate Level Job Type & Location This is a Contract position
based out of Torrance, CA. Pay and Benefits The pay range for this
position is $26.00 - $26.00/hr. Eligibility requirements apply to
some benefits and may depend on your job classification and length
of employment. Benefits are subject to change and may be subject to
specific elections, plan, or program terms. If eligible, the
benefits available for this temporary role may include the
following: • Medical, dental & vision • Critical Illness, Accident,
and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax
contributions available • Life Insurance (Voluntary Life & AD&D
for the employee and dependents) • Short and long-term disability •
Health Spending Account (HSA) • Transportation benefits • Employee
Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a fully onsite position in Torrance,CA.
Application Deadline This position is anticipated to close on Jan
23, 2026. h4>About TEKsystems: We're partners in transformation.
We help clients activate ideas and solutions to take advantage of a
new world of opportunity. We are a team of 80,000 strong, working
with over 6,000 clients, including 80% of the Fortune 500, across
North America, Europe and Asia. As an industry leader in Full-Stack
Technology Services, Talent Services, and real-world application,
we work with progressive leaders to drive change. That's the power
of true partnership. TEKsystems is an Allegis Group company. The
company is an equal opportunity employer and will consider all
applications without regards to race, sex, age, color, religion,
national origin, veteran status, disability, sexual orientation,
gender identity, genetic information or any characteristic
protected by law. About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We
accelerate business transformation for our customers. Our expertise
in strategy, design, execution and operations unlocks business
value through a range of solutions. We’re a team of 80,000 strong,
working with over 6,000 customers, including 80% of the Fortune 500
across North America, Europe and Asia, who partner with us for our
scale, full-stack capabilities and speed. We’re strategic thinkers,
hands-on collaborators, helping customers capitalize on change and
master the momentum of technology. We’re building tomorrow by
delivering business outcomes and making positive impacts in our
global communities. TEKsystems and TEKsystems Global Services are
Allegis Group companies. Learn more at TEKsystems.com. The company
is an equal opportunity employer and will consider all applications
without regard to race, sex, age, color, religion, national origin,
veteran status, disability, sexual orientation, gender identity,
genetic information or any characteristic protected by law.
Keywords: TEKsystems, Azusa , Customer Service And Claims Agent, Customer Service & Call Center , Torrance, California
